Customer Portal Ticket Detail

GET

https://api.zid.sa/v1/customer-portal-tickets/{pk}/

Returns the details of a specific customer support ticket.

Request

Path Params

Header Params

Responses

🟢200Success

application/json

Bodyapplication/json

🟠401Unauthorized

🔴500Internal Server error

🟠403Forbidden

🟠404Not Found

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://api.zid.sa/v1/customer-portal-tickets/123/' \
--header 'Authorization: {{Autherization}}' \
--header 'Store-ID: {{StoreId}}'

Response Example

200 - Example 1

{
    "id": "550e8400-e29b-41d4-a716-446655440000",
    "order_id": 12345,
    "store_id": 678,
    "customer_id": 123,
    "customer_phone": "+966501234567",
    "type": "return_exchange",
    "reason": "Customer wants to exchange the product",
    "additional_details": null,
    "status": "open",
    "merchant_notified_at": null,
    "attachment_url": null,
    "created_at": "2026-08-10T12:00:00Z",
    "updated_at": "2026-08-10T12:00:00Z"
}

Modified at 2026-09-09 09:16:59

List Customer Portal Tickets

List Customers