Order Notes - Zid Docs

The Add Order Comment API allows shipping and fulfilment partners to post real-time shipment updates directly to an order’s activity.

Partners can add up to 20 comments per order, each limited to 100 characters.

Comments are non-editable and include the app name for clarity.

These updates are visible to merchants in the order activity dashboard, improving communication and speeding up fulfilment-related issue resolution.

🔑Scopes

orders.read_write - Orders Read & Write

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST 'https://api.zid.sa/v1/managers/store/orders/123456/add-order-comment' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiIxMTciLCJqdGkiOiJhMTg5ZTg3MmYxMzhkMWVhYjU5MjVkMDkyMGE5NmI0YjliNjg0Y2E2ZTdmM2M2MjljZWYxNmQ4NDJjMmJlYmVhMjI4YTdmMTA0ZWQ4NWE5NCIsImlhdCI6MTY3OTU3Njk5OS41NjY4NzcsIm5iZiI6MTY3OTU3Njk5OS41NjY4OCwiZXhwIjoxNzExMTk5Mzk5LjQ4NjE1Mywic3ViIjoiMTgyNDc1Iiwic2NvcGVzIjpbInRoaXJkLXBhcnRpZXMtYXBpcyJdfQ.i07ef09nVNXGZF-g-QXpNoS2vlFQK_zntAqAMS4Az2XD2EyMLhxLZZRL-QlR11zUPqMmXjMAl_4ooKa3M3zkfZQ6Ga6qStvamk8RnC_39VUx0lfN2A4k65ERZpqwrMy6-t3dE99zay3aicIdNvbgi0zeuMSE5Tn99u-2AtSRa8ffbfAcYPPXacHrhdmlYzdiZS_x_skovFEow1E-nDjdL1WHqO92XdZ7RfNLkiYFTjZlZmM_UruvioaR3q6TXJbqRK_ZrziivezL8ohIQ2SBosUp58I29rlKzvlw_R2j0rKKYZbdxYDaxAHOISmOFKAlO66k7dNevAHI3s4uGIjoGA6ZXHknccWPLLLiaAQ0r64HV8GowW5dg2rhZNurJGDTnLlBQ6F-ql42ptHzSAfzzi576CEoN3gMVpgXcbntUY3reETkFsTBPUjeSuMpANMioXAA0GRp3Ut-84fTnrWxqsCW1WVUIx33HvmfCGPXIdkaCCWoA6G6KXo04MtFbKXQmXkK9esQWI-rqdVnMD3zSR3g3yFHZSL1U-mZeNja03706Rav1ordsRNOtRwtLuoRRbk9KasbUpEwqq4Ao9lqZZwRIjdEw-pQtnUT8V53fhmuuRIefCLFO7eGEtGUnh9o6Uh_pgi6AB6uSlnN9GEMGgI1alqvMmTjxvC-HHt0V-Y' \
--header 'X-manager-Token:  eyJpdiI6ImdmbVQ5ZTFZWm5hRkdvbmFTQ2o2ZkE9PSIsInZhbHVlIjoiMDVXVU1yQWFaTDgvMEZwYW5JWGR1QVZCQ3hFUzQxQ2t3a1oxOGR2QWhEays3N28zeldtaytKU1pzL2tHQU9jT2dZMlZCcnBsUEp1TmcxTG1SWlBnMDVLc0R3dlpGZENsY0s2Y1RwNHpEbVpYbGtjYlVITVpzcy8rNHBkQmxqZExsZW01REJkZmdQb3FmZmNTWTZXZ2JWRitmRWpWSnRZU0NOcTFvRGdjRU9Obk5TZDZRL2FCRHdobytwK3JVZUsrbWJ3RmtmUHlOcEZMcENzUENxUEkrUHFZZTdPQ043S0xtczF0d1k1ekZlaz0iLCJtYWMiOiI0ZDM4MDk3NDMwZDRhZjNkOGI0MzU1ODdmZGVmNGJiNzFmYTE2ZTZjYWM1Njc0NTQ0NmIwMjY1NWMxZWY4ZDQyIiwidGFnIjoiIn0::' \
--header 'Accept-Language: en' \
--header 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.82 Safari/537.36' \
--header 'store-id: 123' \
--header 'role: Manager' \
--header 'Content-Type: application/json' \
--data-raw '{
    "comment": "Your detailed shipment progress message here"
}'

Responses

🟢200OK

application/json

Body

Example

{
    "status": "object",
    "order": {
        "id": 25304285,
        "code": "8OVNEhyqcf",
        "store_id": 251073,
        "order_url": "https://zid.store/osama/o/6IJWXOYLuR/inv",
        "store_name": "Osama's Store",
        "shipping_method_code": "custom",
        "store_url": "https://zid.store/osama/",
        "order_status": {
            "name": "Delivery in progress",
            "code": "new"
        },
        "currency_code": "KWD",
        "is_marketplace_order": false,
        "customer": {
            "id": "2083543",
            "name": "Osama",
            "email": "example.user@email.com",
            "mobile": "+966501234567",
            "note": " ",
            "verified": "1",
            "type": "individual"
        },
        "shipping": {
            "method": {
                "id": "SHM-123456",
                "name": "Express Delivery",
                "code": "EXP_DEL",
                "estimated_delivery_time": "3-5 Business Days",
                "icon": "https://cdn.example.com/icons/shipping/express_delivery.png",
                "is_system_option": false,
                "waybill": "WB-12345678",
                "had_errors_while_fetching_waybill": false,
                "waybill_tracking_id": "TRACK-12345678",
                "has_waybill_and_packing_list": false,
                "tracking": {
                    "number": "TRACK-12345678",
                    "status": "In Transit",
                    "url": "https://example.com/track?number=TRACK-12345678"
                },
                "order_shipping_status": null,
                "inventory_address": [
                    "string"
                ],
                "courier": "FedEx",
                "return_shipment": "RET-12345678"
            },
            "address": {
                "formatted_address": "Masked Address",
                "street": "Masked Street",
                "district": "Masked District",
                "city": {
                    "id": 1,
                    "name": "Other"
                },
                "country": {
                    "id": 184,
                    "name": "السعودية",
                    "code": "SA"
                }
            }
        },
        "payment": {
            "method": {
                "name": "بطاقة مدى البنكية",
                "code": "zidpay",
                "type": "cc",
                "payment_network": "Visa"
            },
            "invoice": [
                {
                    "code": "sub_totals_before_vat",
                    "value": "0.00000000000000",
                    "value_string": "0.000 KWD",
                    "title": "المجموع غير شامل الضريبة"
                }
            ]
        },
        "is_potential_fraud": false,
        "created_at": "2023-07-04 09:12:36",
        "updated_at": "2023-07-04 09:14:28",
        "invoice_link": "https://zid-testing-907587157081.s3-accelerate.amazonaws.com/pdf/order_44834593.pdf",
        "products_count": 1,
        "products_sum_total_string": "30.00 SAR",
        "language": "ar",
        "histories": [
            {
                "order_status_id": 1,
                "order_status_name": "جديد",
                "changed_by_id": 37,
                "changed_by_type": "عميل",
                "changed_by_details": {
                    "action": "تم إنشاء الطلب .",
                    "by": "Ahmed Al-Saud",
                    "comment": "Manually created after size-change request."
                },
                "comment": "تم إنشاء الطلب .",
                "created_at": "2023-07-04 09:12:36",
                "humanized_created_at": "منذ شهر"
            }
        ],
        "is_reactivated": false,
        "return_policy": "Returns are accepted within 14 days of receipt.",
        "packages_count": 1,
        "invoice_settings": {
            "is_order_notifications_enabled": true
        }
    },
    "message": {
        "type": "object",
        "code": "200",
        "name": "Success",
        "description": "Order details retrieved successfully."
    }
}